Trial, Returns and Refunds

All mouthpieces must be prepaid before shipping. Mouthpieces are available for trial for 14 days, with a maximum limit of three mouthpieces per order. Returned mouthpieces will only be accepted if postmarked within 14 days of the invoice date. All returned mouthpieces must be in original condition without scratches, ligature or teeth marks. Upon completion of inspection, your refund (minus shipping charges) will be processed immediately. If no purchase is made, returned merchandise is subject to a £5 per mouthpiece restocking fee. Please note that return shipping without insurance makes the order the responsibility of the purchaser.

Payment

Cheque (payable to Pillinger Mouthpieces)
Paypal
Electronic Bank Transfer (all charges to be accepted by buyer)

Shipping

UK : mouthpieces are dispatched by Royal Mail ‘Special Delivery’ £6
Europe: mouthpieces are dispatched by Royal Mail ‘Airsure’ or ‘Signed For’ £10
Rest of world: mouthpieces are dispatched by Royal Mail ‘Airsure’ or ‘Signed For’ £12
Any merchandise returned late or damaged will be considered sold and may be sent back to you at your expense.

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